Privacy Policy

Last Updated: 10 September 2026

NND Construction Ltd (“NND Construction”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website www.nndconstruction.com, contact us, or submit an enquiry for our construction, painting, property maintenance, property improvement or building cleaning services.

Please read this Privacy Policy carefully so that you understand how we handle your personal information.

1. Who We Are

The company responsible for your personal information is:

NND CONSTRUCTION LTD
Company No. 16487604

Registered Office:
110 Hopefield Road
Leicester
England
LE3 2BL

Telephone: 07867023428
Email: info@nndconstruction.com
Website: www.nndconstruction.com

For privacy-related questions or requests, you can contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide to Us

When you contact us or request a quotation through our website, we may collect:

Full name
Email address
Telephone number
Project or property address
Service required
Estimated start date
Details about your project or property requirements
Any other information you choose to provide in your enquiry

Our website enquiry form specifically requests information including your full name, email address, telephone number, project/property address, service required, estimated start date and project details.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website or its hosting and security systems. This may include information such as your IP address, browser type, device information and general website usage information.

The exact information collected will depend on the technical services, hosting arrangements, security tools, analytics tools and cookies used on the website.

Where cookies or similar technologies are used, they will be handled in accordance with our Cookie Policy and applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To respond to enquiries and requests for information.
To discuss your construction or property requirements.
To prepare and provide quotations.
To assess the scope and requirements of a proposed project.
To communicate with you about your enquiry or project.
To arrange and schedule agreed work.
To provide construction, painting, decorating, property maintenance, property improvement and building cleaning services.
To manage our relationship with customers and prospective customers.
To maintain appropriate business and administrative records.
To comply with legal and regulatory obligations.
To protect our website, business and customers against fraud, misuse or security threats.
To establish, exercise or defend legal claims where necessary.

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

4. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

For example, this may include responding to general enquiries, managing business communications, improving our services and maintaining appropriate business records.

Steps Taken at Your Request

Where you contact us to request a quotation or discuss a potential project, we may process your information because it is necessary to take steps at your request before entering into a contract.

Contract

Where you become a customer and we enter into an agreement with you, we may process your personal information where this is necessary to perform the contract or provide the services you have requested.

Legal Obligation

We may process personal information where necessary for compliance with a legal or regulatory obligation.

Consent

Where the law requires consent for a particular type of processing, we will ask for your consent.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Enquiries and Quote Requests

If you submit an enquiry or request a quotation through our website, we will use the information you provide to understand your requirements and respond to your request.

For example, information about your property, required service, estimated start date and project requirements may be used to assess the proposed work and prepare an appropriate quotation.

Providing certain information may be necessary for us to respond effectively to your enquiry. If you do not provide information that is reasonably necessary to assess your requirements, we may not be able to provide an accurate quotation or respond fully to your request.

6. How We Share Your Information

We will only share your personal information where necessary and lawful.

Depending on the circumstances, information may be shared with:

Service providers who support our website, hosting, email or IT systems.
Professional advisers where necessary.
Contractors or other relevant service providers where this is necessary to deliver agreed services.
Government, regulatory or law enforcement authorities where we are legally required to do so.
Other parties where disclosure is necessary to establish, exercise or defend legal rights.

We do not sell your personal information to third parties.

Where another organisation processes personal information on our behalf, we expect appropriate contractual and security safeguards to be in place.

7. International Transfers

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place as required by applicable data protection law.

The exact arrangements will depend on the third-party services and technology used by NND Construction Ltd from time to time.

8. How Long We Keep Your Information

We will not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.

The length of time we retain information may depend on:

The nature of the enquiry.
Whether you become a customer.
Whether a quotation or project is undertaken.
Our legal, accounting and regulatory obligations.
Whether the information is required to establish, exercise or defend legal claims.
Our legitimate business record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

10. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including:

The right to access – you can request a copy of personal information we hold about you.
The right to rectification – you can ask us to correct inaccurate or incomplete information.
The right to erasure – you may ask us to delete your personal information in certain circumstances.
The right to restrict processing – you may ask us to restrict how we use your information in certain circumstances.
The right to object – you may object to certain processing, including processing based on legitimate interests and direct marketing.
The right to data portability – in certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format.
The right to withdraw consent – where we rely on your consent, you can withdraw it at any time.

These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.

11. Right to Object to Direct Marketing

If we use your personal information for direct marketing, you have an absolute right to object to the use of your personal information for direct marketing purposes.

If you receive marketing communications from us and no longer wish to receive them, you can contact us using the details below.

We will respect valid marketing objections and update our records accordingly.

12. How to Exercise Your Rights

To exercise your data protection rights or ask questions about how we process your information, please contact:

NND CONSTRUCTION LTD
110 Hopefield Road
Leicester
England
LE3 2BL

Email: info@nndconstruction.com
Telephone: 07867023428

Please provide enough information for us to identify you and understand your request.

We may need to request additional information to verify your identity before providing personal information or making changes to our records. This is a security measure designed to prevent personal information from being disclosed to the wrong person.

13. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as enabling essential website functionality, improving website performance, maintaining website security and, where applicable, understanding how visitors use the website.

Where non-essential cookies or similar technologies require your consent, we will seek consent in accordance with applicable law.

For more information about the cookies used on our website and how to manage them, please refer to our Cookie Policy.

14. Third-Party Websites

Our website may contain links to websites or online services operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy practices and policies. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Automated Decision-Making and Profiling

NND Construction Ltd does not currently use your personal information to make decisions about you based solely on automated processing or profiling that produce legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any information required by applicable data protection law.

16. Children’s Privacy

Our website and services are primarily intended for adults, homeowners, landlords, property professionals and businesses.

We do not knowingly collect personal information from children for purposes that require such information.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the information and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We recommend checking this page periodically to ensure that you are aware of the latest version.

18. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: ico.org.uk

The ICO provides information about data protection rights and accepts complaints concerning the handling of personal information.

19. Contact Us

If you have any questions about this Privacy Policy or how NND Construction Ltd handles personal information, please contact us:

NND CONSTRUCTION LTD
Company No. 16487604